FAQs
How Long Does Delivery Take?
We are based in Portlaoise, Ireland, and all orders are dispatched within 1-2 working days.
Estimated Delivery Times (From Date of Postage):
- Ireland – An Post Express (Up to 3 working days)
- Northern Ireland – DPD Tracked (Up to 3 working days)
- United Kingdom – An Post Express (Up to 5 working days)
- Europe – An Post Express (Up to 5 working days)
- Rest of the World – An Post Express (Up to 8 working days)
All orders include tracked shipping for peace of mind.
Please note that delivery times may be extended during bank holidays and busy seasonal periods. While we aim to dispatch all orders within 1-2 working days, postal services may experience delays beyond our control.
How Much Does Delivery Cost?
Fada offers free delivery on orders over:
- €75 in Ireland
- £75 in the UK
- €100 for the Rest of the World
For orders below these amounts, the following delivery charges apply:
- Ireland – €5.95 (Express Tracked)
- Northern Ireland – £6.95 (Express Tracked)
- UK – £7.95 (Express Tracked)
- Europe – €10.95 (Express Tracked)
- Rest of the World – €14.95 (Express Tracked)
All orders include tracking for secure delivery.
How Do I Return My Order?
We offer a 14-day return policy, meaning you have 14 days from the date of delivery to request a return.
How to Request a Return:
- Click on the person icon in the top corner of our website.
- Enter the email address used for your order and click Continue.
- You’ll receive a login code via email—use this to access your account.
- Locate your order and submit a return request.
- After submitting, you’ll receive a confirmation email with a Return Form. This form must be included in the package with your return.
Return Shipping Costs:
- Return shipping fees are the customer’s responsibility for both domestic and international returns.
- Shipping costs are non-refundable, so please keep this in mind before making a return.
If you have any questions, feel free to reach out to our team!
Refund & Lost Package Policy
Refund Process
- Once we receive and inspect your return, we will notify you whether your refund has been approved or denied.
- If approved, the refund will be automatically issued to your original payment method.
- Please note that banks and credit card companies may take additional time to process and post the refund.
Lost Packages & Incorrect Addresses
- If an order is lost due to an incorrect delivery address provided by the customer, we cannot offer a refund for the lost package.
- To avoid this, we strongly recommend double-checking your delivery details before placing an order.
- If you notice an error after placing your order, please contact our customer service team immediately. While we’ll do our best to update the address, we cannot guarantee changes once the order has been dispatched.
We appreciate your understanding and cooperation!
How Do I Track My Order?
If you have received a tracking number, it means that your order has been dispatched.
If your tracking number does not work, it may not have been uploaded to the DPD/An Post database yet. Check again after 6 PM on the same day. If it's still not showing, please contact us at support@fadajewellers.com.
What Should I Do If I Haven’t Received My Order?
If your order has not been delivered two weeks from the dispatch date, please contact us at support@fadajewellers.com.
We cannot assist before two weeks have passed, as delays may occur, especially during holidays and with international deliveries.
What Should I Do If My Order Is Lost?
If you are concerned that your order has been lost in transit, please contact us directly.
- Double-check that the correct delivery address was entered at checkout.
- We cannot replace or refund orders sent to an incorrect address.
Which Countries Do You Deliver To?
We deliver worldwide. If your country is not showing at checkout, please email us at support@fadajewellers.com.
Can I Send My Order to an Alternative Address?
Yes! Simply enter the alternative delivery address at checkout.